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Courtesy/Helpfulness

Efficiency

Friendliness

Secondary School Catering Feedback Questionnaire

Dear Pupil

Your views are important to us as we look to evaluate your satisfaction with the current school catering service and to hear your thoughts about how you would like to see the service develop in the future. Please take a moment of your time to complete the questionnaire. I thank you in advance for doing so.

Name of school:

Year Group:

How many days per week to you buy something from Express Café? :

PART 1

1. Which of the following reasons influence you to buy from the Express Cafe?

Entitled to a free lunch
Value for money
Convenient
Affordable prices
Good variety of food available
Not allowed out of school at lunchtime

2. How much do you normally spend at lunchtime?

Less than £1.00
£1.01 _ £1.25
£1.26 _ £1.50
£1.51 _ £1.75
£1.76 _ £2.00
Over £2.01

3. Choose your 3 favourite foods from the list below.

Pasta dishes
Pizza with different toppings
Pies and pasties
Jacket potatoes with different fillings
Sausages, Burgers, etc.
Sandwiches and Rolls
Chips
Desserts and Cakes
Salads and fresh fruit
Milk and Fruit Juices
Fizzy Drinks
Chocolate and Crisps

4. Which of the following Express Café services do you use most frequently?

Morning Break Service
Breakfast Service
Pre_ordered Packed Lunch Bag Service
Main Hot Food Counter
Sandwich Express
Jacket Express
Fast Food/Take Away Service
Milk Bar
Vending Services

5. Do you use any of the following for your lunch?

Packed lunch from home
Local shop
Mobile van
Vending machine

PART 2

Please highlight the appropriate box on the scale below where 1 = Excellent to 6 = Poor

6. How do rate the current service?

	1	2	3	4	5	6
Value for money
Selling prices
Amount you are allowed for a free meal
Quality of food
Range of choice available
Size of portions
Speed of service
Availability of choice through service
Punctuality at the start of service
Dining areas
Time available for you to eat your lunch

7. How would you rate our staff who deliver the service to you?

8. How would you rate the Welfare Assistants who supervise you?

	1	2	3	4	5	6
Courtesy/Helpfulness
Friendliness

Thank you for completing this survey. Your views are very important to us.

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